If you receive calls from 1 (800) 236-4300, it's likely from Nelnet, a student loan servicer. Previously, this number belonged to Great Lakes, which Nelnet acquired in 2018. Nelnet handles accounts formerly serviced by Great Lakes.
Understanding Your Rights:
You have rights regarding communication from loan servicers. Here's what you can do:
- Request written communication: You can ask Nelnet to stop calling and instead communicate through mail or email.
- Dispute the debt: If the information is inaccurate, send a Debt Validation Letter requesting written verification of the debt details.
Stopping Unwanted Calls:
- Be polite and assertive: When Nelnet representatives call, express your desire to stop receiving calls and request communication through your preferred method.
- Send a written request: Submit a written request formally requesting them to stop calling. Include your name, account number (if applicable), and your preferred communication method.
- Explore online options: Log in to your Nelnet account (formerly Great Lakes) and explore communication preferences. You might be able to opt-out of phone calls there.
Additional Resources:
- Nelnet Contact Information:
- Website: https://nelnet.com/
- Phone: (402) 458-2370
- Consumer Financial Protection Bureau: https://www.consumerfinance.gov/
Remember:
- You have the right to manage your communication preferences with Nelnet.
- Remain polite and professional in your interactions.
- If facing financial hardship, explore options like income-driven repayment plans with Nelnet.
